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CARLIN
W. LANGLEY, MCP & A+ |
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♦
A+ Certified |
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¨ MCP Certified NT Server 4.0 ♦
MCP Certified NT
Workstation 4.0 |
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TECHNICAL
SKILLS:
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Ø MS Office 97, 98, 2000,
XP, 2003, & 2007 Ø Windows 3.1, 95, 98,
WIN2K, XP, & Vista Ø Microsoft SMS Ø MS Outlook, Admin &
migrations Ø Tivoli OSD & ASDS
Software management Ø Remote Access Admin Ø VPN setup & support |
Ø Active Directory Admin Ø WAN Support & WiFi Support Ø NT Workstation 4.0 Ø NT Server 4.0 Ø Blackberry Support Ø Palm Support Ø HP Tablet PC’s Imaging
& Support Ø Asset Management Ø McAffee Safeboot |
Ø Remedy Ticket Tracking Ø Corel Graphics Ø Word Perfect 7.0 Ø cc:Mail Ø Sarbanes-Oxley knowledge Ø Lotus 1-2-3 Ø Lotus Notes Ø PC Data Migrations &
Refresh Specialist |
Ø Paint Shop Pro Ø Norton Ghost Ø Adobe Acrobat Ø Freelance Graphics Ø WordPro Ø Microsoft Works Ø Fireworks A4 Ø ULead Gif Animator Ø Dreamweaver 8 Ø Anti-Virus remediation |
WORK EXPERIENCE:
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Working as
Migration Specialist preparing new machines for deployment to replace existing
users’ computers.
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Migrating user’s data
and configuring their new computer with no loss of data or applications.
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Imaging Lenovo
laptops & desktops using Tivoli & ASDS with Marimba software management
& Safeboot encryption.
§ Working as an Enumerator, verifying addresses as assigned in first stage of Census and following up 3nd stage.
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Working in
Quality Control- 2nd stage, following up and checking on work
submitted by Enumerators in first stage.
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Working with a
handheld computer with direct public contact on a daily basis.
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Setting up small
business wireless networks with VPN using Windows Vista.
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Assisting with
system functionality and performance issues domestically and internationally
via remote access.
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Consulted with
technicians on troubleshooting problems to solve client’s issues they were
having difficulty resolving across all
Windows platforms.
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Studied CBT training online for Exchange 2007 installation and
configuration and MS Office 2007 support as well as Windows 7.
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Migration Tech
for Pfizer Pharmaceuticals, Inc to
WIN2K, Outlook/Exchange, MS Office2K & XP, upgrading all desktop and laptop
hardware and software to meet Sarbanes-Oxley requirements for systems security.
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Deskside Service Technician
·
2nd
and 3rd level executive client support resolving issues escalated by the help
desk involving client’s desktop systems or l
aptops and other connected devices, including
migrations, upgrades, and asset management.
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Chosen
for special Tablet PC development project, including Ghost imaging, software
customization, and training to support all
Tablet PC users throughout headquarters involved in FDA reporting process.
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In-home
setup and support for wireless systems of VIP's & Executive’s home VPN’s and home computers, networking printers,
peripheral devices (Blackberry/Palm), troubleshooting and resolving all issues
as necessary.
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Remote Access Administrator for RSA tokens and ACE Server Administrator
setting up remote user access accounts and resolving
problems with their dedicated tech support or remotely with the client as
needed.
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Chosen by management to loan to other Compucom accounts for special installation
assignments and migration / upgrade projects
involving travel to
issues that arose to get the job done, whatever it required.
Various Assignments as
outlined below: (working with Manpower Professional, TechAid,
TekSystems, Kelly Technical, and
independently, personally migrating approx. 500 computers)
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East Coast Lead
Migration Tech for Pillsbury-Winthrop
Law Firm, WIN2K & Exchange/Outlook
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Upgrade
Technician at Firstar Bank upgrading NT Service Pac 6, asset mgmt.,
& MacAfee Anti-Virus Engine
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Installation
Technician at Jefferson Wells for Netfinity
Server, test, troubleshoot, configure
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Desktop Migration
Technician for numerous Social Security Office migrations, asset
tracking, and upgrades
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Installation/Migration
Technician for Convergys, Inc, First Bank, & Otis Elevator Co.
office relocation
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Installation/Migration
Technician for Manpower Corporate office, installing PC’s and Laptops,
checking for Network connectivity,
troubleshooting networking problem & implementing solution.
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Installation/Migration
Technician for Sieman’s Business Services
installing and configuring new laptops and desktops, testing and
troubleshooting, as necessary, migrating to WIN2Kand implementing asset
tracking.
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Traveling Support
Tech for Union Planter’s Bank desktop migration project, involving Ghost
imaging of machines hard drive to hard
drive, and then configuring for network connectivity and restoring backed up
personal data, & recording inventory information.
Performed troubleshooting and system support as needed.
§ Installation/Migration Technician for Missouri
Social Services Office deploying IBM PC’s, backing up personal user data,
installing
new PC, implementing asset management, and reconfiguring new PC for
connectivity and testing applications.
Troubleshooting
as necessary.
§ Installation technician for Arch Coal, Inc.
Corporate Desktop & Server Migration / Deployment involving Win9X/NT4 >
WIN2K Pro,
cc:Mail > Exchange/Outlook 2000, Token Ring > Ethernet, Office 9X >
Office 2000, & hardware upgrade to HP e-Vectra,
HP Vectra,
& Toshiba Laptops with HP Asset Tracking.
§ Project Coordinator for Wave Technologies
International, Inc. coordinating development of Certified Internet
Webmaster multimedia
course curriculum.
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Installation/Migration
Technician for Lucent/Avaya Technologies, configuring new laptops,
utilizing Ghost imaging, PC to PC,
reconfiguring new machines, and restoring backed up data.
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Installation/Migration
Technician for AGEdwards, backing up data,
installing new PC’s, and reconfiguring new systems, checking for
connectivity and troubleshooting as necessary.
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Project Coordinator
for Monsanto/Pharmacia PC Refresh Project coordinating installation
process for team of technicians, managing
human resources, equipment, and client
issues. Involved ghosting, imaging of
new systems and software/hardware installations
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Installation Technician for IBM working with NT 4.0, NT2000, Netfinity Servers, & POS cash register systems
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Graphics Artist
at IBM Corporate Headquarters
Ø
Developed
presentations, proposals, and reports across multiple platforms for IBM sales
reps around the world
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Administrative
Assistant at U.S.P.S. Field Retail
Operations Headquarters
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Administered
Mystery Shopper Program for 18 state region of U.S.P.S.
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Special
Assignment- Completed development and implementation of “Hub & Spoke”
ordering system for 750 Post Office retail
stores, which involved development of instructional “How To” manual (writing,
editing, and publishing 255 page book)
EDUCATION:
§ CBT
training online for Windows 7, Exchange 2007 & MS Office 2007 installation,
configuration, and support.
§ The Learning Center, St.
Louis, Missouri, A+ & MCP’s NT 4.0 Workstation
& Server
§ Culinary Institute of
America, Hyde Park, New York, Associate in Occupational Studies degree (AOS)
§ I.C.I., St. Louis,
Missouri, Real Estate Pre‑License School + Nuts & Bolts Sales Course
§ High School Graduate‑
Greenfield High School, Greenfield, Illinois
CURRENT
REFERENCES from New York City
DENNIS PERRON, DTS manager for TIAA-CREF, PH: (212) 913-3248,
email: dperron@tiaa-cref.org
CHARLES ANTONELLI, Program manager for New York Stock
Exchange, PH:(646) 827-6222
email: chazantonelli@gmail.com
ELIZABETH CARRERO, Program Manager
for Compucom, PH:(516)
353-3890 cell email: Elizabeth.Candelario-Carrero@compucom.com
JOE SANTIAGO, Desktop Support
Technician (former
co-worker) PH:(914) 469-6194 cell email: joe.santiago@hotmail.com
MIKE CABALLERO, Desktop Support
Technician (former
co-worker) (718) 751-5540 cell or email: mistermk22@aol.com